Frequently Asked Questions
Everything you need to know about your next favorite pair of boots.
How do I know what size to order?
We recommend ordering your true standard shoe size for most brands. However, since handmade boots can vary, please refer to the specific size chart on each product page or contact our fit experts for personalized advice.
What is your return policy for footwear?
We offer a 30-day return window for all unworn boots in their original packaging. Please ensure you try your boots on a carpeted surface to avoid scuffing the outsoles, as scuffed soles are ineligible for return.
How long does shipping take?
Standard domestic shipping typically takes 3-7 business days. Expedited shipping options are available at checkout. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer boot repair or resoling services?
While we do not perform repairs in-house, we partner with master cobblers and can provide recommendations for professional resoling to ensure your boots last for decades.
Are your leather products ethically sourced?
Yes, we prioritize working with tanneries and manufacturers that adhere to strict environmental standards and ethical labor practices, ensuring high-quality leather that is responsibly produced.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Shop Pay and Afterpay.